To have a quality online session, we recommend using the fastest internet connection possible.
If you frequently experience choppiness or artifacting when using the Resonance Video Portal, you may need to use a direct connection via ethernet cable plugged directly into your router.
If you’re still having trouble, follow these steps to solve the problem:
Make sure that other devices are not streaming videos, audio, or other internet streaming services
If you’re using a wireless internet connection, make sure to have the device as close to the router as possible for limited variability in your ping and internet speed.
When using mobile data, make sure you’re in an area where you have the best connection.