Resonance
Why can I be seen but not heard?
Make sure you’ve allowed the browser access to your microphone.
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Why do I hear echo or feedback?
If you’re hearing a lot of echo or feedback, take the following steps to solve the problem:
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What if my code doesn’t work?
If your session code does not work, confirm that you have the right code by going to the booking details screen of the session.
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Why can’t I connect to the video portal?
Make sure to check that you have an internet connection and are using a supported browser.
If you’re still having trouble connecting, try a
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How can I improve my internet connection?
To have a quality online session, we recommend using the fastest internet connection possible.
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Do payments work differently for online sessions?
No, payments work exactly the same as in-person sessions.
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Can I record an online session?
No, at the moment we do not offer any built-in recording functionality for sessions.
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