What if there’s a problem with an engagement?

If you ever have any issues or concerns with an engagement, you can use our integrated report system to let us know.

To report a problem, follow these steps:

• Go to Upcoming, Confirmed, or Completed Bookings to tap on the Booking Details card of the engagement you’d like to report.

• Tap the 3 dots in the top right corner of the screen

• Tap Report

• Select one of the on-screen categories

• Describe in detail the reason you’re reporting

• Tap the Submit button

You’ll receive a confirmation email along with an Issue ID. We will promptly investigate the matter and get back to you as soon as possible.

IMPORTANT: If you encounter an emergency situation, or if your personal safety is threatened during an engagement, contact local police or emergency services immediately.