Can I cancel an engagement?

Yes, anyone can cancel a booking after it’s been confirmed.

To cancel a booking, follow these steps:

• Under the Booking Details card, tap the 3 dots in the upper right-hand corner

• Tap Cancel Booking

• (Optional) Write a note to give a reason for the cancellation

• Tap Cancel booking

Once you’ve cancelled a booking, the other party will receive confirmation via push notifications, text, and email.

If a professional cancels a booking, the employer won’t be charged for the session and the professional will not be paid. Professionals should avoid cancelling confirmed bookings too frequently; this discourages students and employers, and can also negatively impact search ranking and standing on the platform.

Note: For students and employers, please remember that cancelling a confirmed booking within the cancellation window will result in full payment to the professional for their services, in accordance with our Terms of Service.